Find out about our returns eligibility and guidelines.
Due to the nature of the products, returns are subject to strict conditions. Returns may be accepted for damaged, defective, or incorrect items. Customers should contact support within a reasonable timeframe (typically 7 days) from delivery to initiate a return request.
To qualify for a return or replacement, products must be in their original, unopened, and unused packaging. Used items cannot be accepted for return due to health and safety standards.
To start a return, contact support with the order details and photos demonstrating the damage or defect. Authorized returns will be provided with instructions for shipping the product back to the store.
In certain cases, the store may provide a return shipping label or reimburse reasonable shipping costs when an error or defect is confirmed. If the return is due to customer error, shipping costs may be the customer’s responsibility.